PAYMENT TERMS AND ACCOUNT CREDIT POLICY

We do not offer traditional net 30/60/90 payment terms for wholesale orders under $15,000 USD. Full payment by credit card or bank transfer is required prior to dispatch.

We understand this differs from how some larger brands operate — so here's why we think it actually works better for you as a retailer:

Why we do it this way

Legacy brands offer extended payment terms, but they come with strings attached - large minimum order commitments, deep range buy-ins, and the risk of ending up overstocked on a range you couldn't fully curate. That model shifts the financial risk squarely onto the retailer.

We've made a deliberate choice to do the opposite. By accepting credit card payments with no merchant surcharge - absorbing that processing cost ourselves - we're giving you access to your own built-in terms through your card provider, whether that's 30–55 days interest-free, reward points, or your business card's cash flow tools. You get the flexibility of terms without the obligation of a large up-front commitment.

This means:

• Smaller, more frequent buys — order what you need, when you need it, rather than locking up capital in a single large buy
• Less overstock risk — buy tighter, sell through cleaner, reorder on what's working
• Your card rewards — earn points or cashback on every order at no extra cost to you
• No invoice admin — no chasing payments, no aged receivables, no awkward conversations

For accounts buying over $15,000 USD in one buy, credit terms may be available subject to a separate written credit agreement. Please speak to your account manager to discuss eligibility.

Personal Information 

We will add wholesale customers to our regular wholesale email communications, which include product updates, new season previews, and promotional news. You may unsubscribe from these emails at any time using the opt-out link included in every email.

Your details are used solely for processing orders and sending relevant communications. We will never sell, rent, or pass your personal information to any third parties.

Credit Card Transactions 

All credit card payments on this site are processed securely through Shopify Payments. All transactions are encrypted and handled in accordance with PCI-DSS security standards as managed by Shopify Payments.

Shipping Origin 

All orders placed through our US store are shipped from our warehouse in San Clemente, California.

Shipping Carriers 

We ship via UPS, FedEx, or USPS, selecting the most cost-effective carrier for your order. The carrier used may vary depending on your location, package weight, and available rates at the time of dispatch.

Shipping Costs 

Shipping charges are calculated and added to your order at the time of checkout. The shipping cost will be displayed before you confirm and pay for your order.

Dispatch Timeframe 

We aim to dispatch all orders promptly once full payment has been received. Delivery timeframes will vary depending on your location and the carrier selected.

All wholesale orders are final unless goods are received damaged or incorrectly supplied. Any claims for damaged or incorrect items must be raised within 7 days of delivery, with supporting photographs provided to your account manager or via our contact form.

We do our best to ensure all items listed on this store are available for immediate dispatch. However, in the event that an item is out of stock or unavailable at the time your order is fulfilled, we will contact you and offer the following options:

Option 1 — Back Order 

If the item is expected back in stock within approximately 2 months, we will advise you of the estimated availability date and place the item on back order on your behalf. You will be notified by email with the expected dispatch timeframe.

You are under no obligation to accept a back order. If you would prefer a credit note or refund, simply let us know and we will process it.

Option 2 - Store Credit 

We can hold the value of any out-of-stock item as a credit note on your account, to be applied against a future order.

Option 2 - Refund 

We can issue a full refund for any out-of-stock item:

• Credit card payments — refunded directly to the card used at checkout
• Bank transfer payments — refunded to your nominated account, or held as a credit note against your next order, at your preference

If an item is not expected to be restocked within 2 months, we will not place it on back order automatically - a refund or credit note will be offered instead.